Terms & Conditions

Partsfinder.lk is a service provided by Virtualia BPO Services (pvt) Ltd (subject to your compliance with the Terms and Conditions set forth below). Please read these Terms and Conditions before using this platform.


Advertisers and users are responsible for ensuring that advertising content, text, images, graphics, video (“Content”) uploaded for inclusion on Partsfinder.lk complies with all applicable laws. Partsfinder.lk & Virtualia BPO Services (pvt) Ltd assumes no responsibility for any illegality or any inaccuracy of the Content.

The advertisers and user guarantees that his or her Content do not violate any copyright, intellectual property rights or other rights of any person or entity, and agrees to release Partsfinder.lk and Virtualia BPO Services (pvt) Ltd from all obligations, liabilities and claims arising in connection with the use of (or the inability to use) the service.

Advertisers agree that their Content can may be presented through Partsfinder.lk’s partner sites under the same terms and conditions as on Partsfinder.lk.


Advertisers grant Partsfinder.lk and Virtualia BPO Services (pvt) Ltd a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such Content or incorporate such Content into any form, medium, or technology now known or later developed.

The material (including the Content, and any other content, software or services) contained on Partsfinder.lk are the property of Virtualia BPO Services (pvt) Ltd, its subsidiaries, affiliates and/or third party licensors. Any intellectual property rights, such as copyright, trademarks, service marks, trade names and other distinguishing brands on the Web Site are the property of Virtualia BPO Services (pvt) Ltd. To be clear: No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Virtualia BPO Services (pvt) Ltd.


All images on Partsfinder.lk are watermarked, which prevents the images to be used for other purposes, without the consent of the advertiser.

Safety and images

Partsfinder.lk and Virtualia BPO Services (pvt) Ltd reserves the right to change the title of the Content, for editorial purposes. Partsfinder.lk and Virtualia BPO Services (pvt) Ltd reserves the right not to publish images that are irrelevant or images that violate Partsfinder.lk’s rules.


Partsfinder.lk and Virtualia BPO Services (pvt) Ltd has the right to cooperate with authorities in the case any Content violates the law. The identity of advertisers, users or buyers may be determined, for example by an ISP. IP addresses may also be registered in order to ensure compliance with the terms and conditions.


Partsfinder.lk and Virtualia BPO Services (pvt) Ltd will collect information from Users and Advertisers. It is a condition of use of the Partsfinder.lk that each User and advertiser consents and authorises Partsfinder.lk and Virtualia BPO Services (pvt) Ltd to collect and use this information. Partsfinder.lk and Virtualia BPO Services (pvt) Ltd also reserves the right to disclose it to Company Affiliates and any other person for the purposes of administering, supporting and maintaining Partsfinder.lk, as well as for improving Partsfinder.lk, for example by using the information for research, marketing, product development and planning.


This site uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user.

Email address of users

Users are required to submit a valid email address, before they are allowed to post advertisements. The email address of the User shall not be publicly displayed and other users are permitted to send email to the User through Partsfinder.lk.

Site availability

Partsfinder.lk and Virtualia BPO Services (pvt) Ltd does not guarantee continuous or secure access to the Web Site. The Web Site is provided “as is” and as and when available.

Links to third party websites

Partsfinder.lk may contain links or references to other websites (‘Third Party Websites’). Partsfinder.lk or Virtualia BPO Services (pvt) Ltd shall not be responsible for the contents in Third Party Websites. Third Party Websites are not investigated or monitored. In the event the user decides to leave Partsfinder.lk and access Third Party Sites, the user does so at his/her own risk.

Paid content and services

Some content and services of Partsfinder.lk require payment, including but not limited to, membership packages, posting of ads in select categories, and sale of items through Doorstep Delivery.


As part of a membership package, Partsfinder.lk will create a Shop on behalf of the user. A Shop is a dedicated webpage on Partsfinder.lk, maintained by Partsfinder.lk, with content provided by the user Partsfinder.lk has the right to any content added to the Shop by the user and has the right to remove or not publish the content if it violates any aspect of the Terms and Conditions.

Doorstep Delivery

Doorstep Delivery is an eCommerce service provided by Partsfinder.lk to help Buyers get items delivered to their doorstep. In some cases, the delivery and payments are handled by the Seller, while in other cases they are handled by Partsfinder.lk. Whether an item will be delivered by the Seller or by Partsfinder.lk will be specified in the ad.

A Seller has to be a Member on Partsfinder.lk to opt into the Doorstep Delivery service. For Seller-related Terms and Conditions, please contact our hotline to become a member on Partsfinder.lk, please contact [email protected] or 070 22 11 044.

By placing a ‘Doorstep Delivery’ order, Buyers undertake to purchase the item unless it is materially different from the description provided by the Seller on Partsfinder.lk. If the delivered item is not as described in the ad, then the Buyer is entitled to a free replacement of the product under Partsfinder.lk’s Buyer Protection policy.

Partsfinder.lk does not provide any guarantees that Sellers have been truthful or accurate in their listings, have items in stock, will accept the return of the item, or provide any refunds. Partsfinder.lk is not responsible for unsatisfactory or delayed performance, losses, damages or delays as a result of items being unavailable or mishandled by Sellers.

Partsfinder.lk reserves the right to suspend, limit or withdraw access to Partsfinder.lk and/or Membership of any user who does not comply with these terms.

Doorstep delivery return & Replacement policy

Returns, Replacements & Refund may be requested only under the following circumstances:

  • If the product is not in a working condition or if the specification (Part Number & Brand) of the product does not match the description given in the ad or if the product is found to be physically damaged at the time of delivery.
  • The replacement claim must be made within 72 hours of delivery by emailing to [email protected] or complaining at 070 22 11 044
  • lk will investigate the validity of the claim and exchange the product with a functional product in case of valid claims only.
  • For products without warranty, claims will not be considered after the specified period of 72 hours after delivery.
  • For products with warranty, claims will fall under the specific warranty policy and lk will ensure the warranty is provided by the seller.


Doorstep delivery replacement process

Upon filing the complaints, Partsfinder.lk will call the buyer to verify the issues, within 48 hours.

If the complaint made is found to be within the purview of the replacement policy, Partsfinder.lk will provide the following options to the Buyer:

  • Buyer will be informed of the nearest courier location where s/he must arrange the product for delivering it to the seller’s location.
  • Or, lk will arrange the pickup from the customer to the seller’s location.
  • Product must be returned in the same condition as it was received, along with the undamaged box, which came with the product. Replacement cannot be made if any parts of the product are missing or the box has been damaged.

The Seller will receive the product from the courier, investigate the problems and if the complaint is deemed to be valid, only then will the product be replaced, along with a refund of the courier fee which the buyer had incurred. If the same product is not available, full refund will be processed, along with the courier fee incurred by Buyer. However, if the complaint is not valid, the same product will be returned to the buyer and there will be no refund of the courier fee incurred by the buyer.

Doorstep delivery refund process

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The delivery charges are refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund type you have selected. Once the seller has received your product (2-3 working days) and it has undergone an inception process from the seller’s end (1-2 working days)

Payment Method

Type 1 – Online Paid (Debit or Credit Card)

  • Refund Type : Card Payment Reversal
  • Refund Duration : 1-5 Working Days

Type 2 – Cash on Delivery (COD)

  • Refund Type : Bank Deposit
  • Refund Duration : 1-7 Working Days


Partsfinder.lk and Virtualia BPO Services (pvt) Ltd assume no responsibility what so ever for the use of Partsfinder.lk and disclaims all responsibility for any injury, claim, liability, or damage of any kind resulting from or arising out of or any way related to (a) any errors on Partsfinder.lk or the Content, including but not limited to technical errors and typographical errors, (b) any third party web sites or content directly or indirectly accessed through links in Partsfinder.lk, (c) the unavailability of Partsfinder.lk, (d) your use of Partsfinder.lk or the Content, or (e) your use of any equipment (or software) in connection with Partsfinder.lk.


Advertisers and users agree to indemnify Partsfinder.lk & Virtualia BPO Services (pvt) Ltd as well as its officers, directors, employees, agents, from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any violation of this Terms and Conditions (including negligent or wrongful conduct).


Partsfinder.lk & Virtualia BPO Services (pvt) Ltd reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on Partsfinder.lk. You are responsible for the reviewing of such modifications. Your continued access or use of Partsfinder.lk shall be deemed your acceptance of the modified terms and conditions.

Governing law

Partsfinder.lk is operated under the laws and regulations of Sri Lanka.

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